Politique de remboursement

Refund Policy

Thank you for shopping with Panenka Grip. We strive to ensure our customers are fully satisfied with their purchase. Please read our refund and return policy carefully before making a purchase.

1. Returns Eligibility

We accept returns only for defective or incorrect items.
To be eligible for a return, your item must:

  • Be unused and in the same condition you received it.

  • Be in the original packaging.

  • Include proof of purchase (order number or receipt).

We do not accept returns or refunds for reasons such as size issues, change of mind, or general wear and tear.

2. Return Request Process

If you received a defective or wrong item, please contact us within 7 days of delivery at panenkashop.official@gmail.com.
Your email must include:

  • Your full name and order number.

  • Photos clearly showing the issue.

Once your request is reviewed, we’ll provide instructions for returning the product.

3. Refunds (if applicable)

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchanges

We replace items only if they are defective or damaged. If you need to exchange it for the same item, contact us at panenkashop.official@gmail.com within 7 days of receiving your order.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. If you’ve done all this and still haven’t received your refund, please email us at panenkashop.official@gmail.com.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards

  • Discounted or final sale items

  • Used or damaged items not due to our error

7. Shipping Costs for Returns

Customers are responsible for paying their own shipping costs for returning items. Shipping fees are non-refundable.
If you receive a refund, the original shipping cost will not be included in the refund amount.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:
📧 panenkashop.official@gmail.com
🌍 www.panenkagrip.shop