Shipping Policy
Thank you for shopping with Panenka Grip. Below you will find all the details regarding our shipping process, delivery times, and related policies.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please note that orders placed during promotions or holidays may take slightly longer to process due to high demand.
2. Shipping Times
Delivery times vary depending on your location:
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Canada & USA: 7–14 business days
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Europe: 7–15 business days
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Rest of the world: 10–20 business days
These are estimated times provided by our carriers. Panenka Grip is not responsible for delays caused by customs clearance or postal service disruptions.
3. Shipping Costs
Shipping fees are calculated at checkout based on your destination and chosen delivery method.
We occasionally offer free shipping promotions, which will be clearly indicated on our website.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information.
If you have not received this email within 5 business days of placing your order, please contact us at panenkashop.official@gmail.com.
5. Customs and Import Duties
International orders may be subject to customs fees, import taxes, or additional charges once the package reaches your country.
These charges are the responsibility of the customer, as we have no control over customs policies or fees.
6. Wrong Address or Undeliverable Packages
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for lost packages due to incorrect addresses provided by the customer.
If an order is returned to us because it was undeliverable, the customer will be responsible for the reshipping cost.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at panenkashop.official@gmail.com with your order number and clear photos (if applicable).
We will investigate the issue with our shipping partners and find the best possible solution.
8. Contact Information
For any questions about shipping or delivery, please contact our support team:
📧 panenkashop.official@gmail.com
🌍 www.panenkagrip.shop